Resume

Work Experience

UX Designer

State of Colorado – Governor’s Office of Information Technology

August 2019 – Present

  • Currently, working with multiple functional teams to deliver comprehensive user interface design guidelines for state websites and web applications. Serves as the subject matter expert for the project and collaborates with the core team to deliver requirements for product content and roadmap.
  • Collaborates with the OIT Communications team to redesign the organization’s intranet. Responsible for project scope which includes managing the overall project timeline, deliverables, and providing regular updates to management.  Uses Google Analytics to obtain user data to inform design improvements. Conducts user testing to validate site architecture and content design.
  • Provides guidance on usability to the Department of Natural Resources (Colorado Water Conservation Board) to support their procurement of a new grants management system. 
  • Facilitates discovery workshops to deliver key UX artifacts (e.g., personas, UI specifications, etc.) for the Colorado Department of Public Safety. 

UX Designer

DISH Technologies

April 2018 – July 2019

  • Collaborated with product management and consumer insight teams to create a competitive analysis that aimed to improve the usability and usefulness of the Help feature for DISH’s pay-TV service.
  • Worked with the customer service team to design a web application for troubleshooting and diagnosing issues with set-top boxes.
  • Created sketches, wireframes, and high-fidelity mockups for apps on both set-top box (TV) and mobile device platforms.

Graphic Design Specialist

DISH Technologies

September 2007 – April 2018

  • Responsible for the visual and interaction design of a set-top box user interface for the Brazilian pay-TV market; designed and delivered all digital assets for the project.
  • Completed and presented a competitive research analysis for the redevelopment of a TV companion App (DISH Anywhere).
  • Assisted the Director of Interactive and Industrial Design with establishing an innovation lab to help bolster existing revenue streams and explore new opportunities in the realm of IoT.
  • Worked with the Mechanical Engineering, Supply Chain and Marketing teams to take product artwork, labels, and retail packaging from concept to production. Coordinated with vendors to request samples and to attend press checks.